How does the free trial work?
- The free trial will be active for 7 days, at which point you will be automatically charged the full yearly subscription price (if you didn’t cancel the subscription during the trial).
- Please cancel the trial at least 24 hours before it ends to avoid any charges through Apple.
How do I cancel my free trial? If you do not wish to continue with an annual subscription at the end of the free trial, please be sure to cancel as soon as possible (at least 24 hours before the end of the trial period) by following these steps:
- Open Settings app on your iPhone.
- Tap your name.
- Tap Subscriptions.
- Tap Loora.
- Tap Cancel Subscription.
If you prefer, you can also access these subscription settings through Loora. In the app’s settings, tap “Plan” and then “Manage subscription” to be re-directed to your phone's Subscription settings.
My payment was rejected How to complete your purchase if your payment failed or was declined:
- First, try purchasing a subscription once again.
- If you still can’t make the purchase, change the payment method in your iPhone Settings app, and try to complete the purchase.
- If you still can’t make the purchase, send us a message via Support and we will try to assist.
How do I cancel my Monthly/Annual plan? If you do not wish to renew the monthly/annual subscription at the end of the subscription period, please be sure to cancel it at least 24 hours before the end of the period. You can do that in advance and it wouldn’t affect your app experience. The app will stay open for the full subscription duration.
To cancel the renewal please follow these steps:
- Open Settings app on your iPhone.
- Tap your name.
- Tap Subscriptions.
- Tap Loora.
- Tap Cancel Subscription.
If you prefer, you can also access these subscription settings through Loora.
In the app’s settings, tap “Plan” and then “Manage subscription” to be re-directed to your phone's Subscription settings.
How to delete my data? Account deletion triggers data deletion. You can trigger that manually or just send a support message and request it.
To delete your account and data follow these steps:
